GlassesUSA

I am really liking the frames I picked. With the thinner lenses I ordered they are really light and fit my face and ears perfectly. When I first started to pick out my lenses it took me forever as there where so many styles and colors I liked. After showing my husband my picks we settled on the pair I ordered. 

No problems with the shipping and the cost of the glasses was very reasonable easily beating out Walmart and Costco which I also priced.

 I have a very strong prescription and my Ophthalmologist warned me about using an online glasses store. I went on to Glasses USA and was completely surprised at the price difference. My last pair cost me over $450 and the pair I ordered from Glasses USA was under $150. I have been wearing my new glasses for the last 2 weeks without any discomfort, the lenses are perfectly fine. The frame lacks a separate nose piece but that was a decision I made when I bought the frames as I had notice this at the time of purchase. It took a few days to get use too but the frames fit well and do not move on my face.

For those who were recommended against using an online store for their glasses, trust me if they can get my prescription right you will not have any problems. This is an excellent value.

We ordered glasses at Glassesusa.com for my son. We uploaded his prescription but they decided to call the doctor and some how got my prescription instead. It took almost 3 times as long to get the glasses instead of the 10 days they advertise. Once we received them my son instantly realized they where the wrong RX.

We emailed them right away but it took several days before we got a response from customer service. They told us to complete a return request. They told us not to bother to return the glasses as they would not use them. We waited another couple of weeks and no glasses. So we called again and the customer service could not find any record of our previous issue. They also said they could not process the new order without the old set of glasses returned (which is NOT what they said the first time).

I had enough and said I wanted a refund but they then told me it was over 30 days so no refund which is silly. I ended up cutting ties with them and ordering my sons glasses from Frames Direct which we did not have ANY issues with.

Also it would have helped if when you log into your account on Glassesusa.com they would display your order information and tracking info. You need the extra step of needing to know your order number to access it which is just another step. Frames Direct lists your orders on your account without this problem.

Overall the glasses are good from Glasses USA and  the prices but I have a real issue with customer service and returns. 

I ordered 2 pairs of glasses, 1 for distance and 1 for reading. The frames are the same but I had chosen a different color of frame for the reading glasses so I could easily tell them a part. I placed my order and received it the following week. The prescription of the glasses was correct but I ended up with the same frame color. One should have been blue and the other one green.

I returned my reading glasses and asked to put the original lenses into the correct green frames. It took weeks for GlassesUSA to reply and confirm the frames I wanted. I replied with what I had said in my email and filled out the return form. A few more weeks go by and they said their was a mistake as they don't have that frame color anymore. I told them to just return my reading glasses as is in the original frames as having both frames the same color is not the end of the world.

In a week I get an email saying they are making my glasses and are almost done. Okay I though this is a little weird as they should just be mailing back my glasses. I waited a bit more and finally got my glasses back but they sent a pair for distance and not my reading ones. I called several times explaining the issue and finally got an email from the returns department saying I can't return them as it is beyond the 14-day return period as per their return policy.

Grrrr... I am sure disappointed as now I am stuck with 2 identical pairs of glasses and not the reading ones I needed. At this point I don't think it is worth fighting over as customer service seems to have real problems understanding instructions.

The glasses I did get are fine and look good but the one pair is not what I originally ordered. If by chance you have to deal with GlassesUSA returns department I wouldn't bother.

Good prices  for frames and lenses. Because of the low price I purchased 2 pairs. 1 regular pair and 1 pair of prescription sunglasses. I don't have vision insurance at work so price is important to me while not sacrificing quality. Ordering was fairly simple but I was worried that my glasses would fit well and look good even after using the virtual try on assistant.  I didn't need to be worried as things turned out fine and I am very happy with my 2 purchases. 

I give it 4 out of 5 stars and plan to buy my next pair of glasses from them when I need them in a year or 2.