GlassesUSA

A couple of my friends use Glasses USA to purchase sun glasses and they said it would be a good place for me to pick up my eye glasses. I am the only one in my group of friends who has to wear prescription glasses. I ordered 2 sets of glasses with different frames. One is for everyday wear while the other is for when I dress up to go out at night.

Both are what I thought they would be and are good quality. I especially like the Ray-Ban glasses. The one set had to be adjusted a bit to fit my face but it was nothing to worry about.

I used my vision insurance for my main pair of glasses and that worked out fine and I had no other problems. 

I've had an overall poor experience with GlassesUSA. Beginning with trying to jump through hoops to obtain my glasses after calling customer service to have my shipping address changed due to a sudden move, being told that the changes would be forwarded to the shipping department, then watching my tracking info several days later show that my glasses were being shipped to my Ex's home. I contacted customer service again several times to explain that I had changed my shipping address (and also billing address which they sure got that one right) and that my glasses were shipped to a home in a different state than myself to no result. I stopped receiving updates on the progress of my service ticket. I turned to my last resort of contacting my Ex's family to have them ship the glasses to me. Arriving extra bubble-wrapped and safe (The original packaging still sealed), I began wearing one pair, storing the other away for when I'd want to change pairs. Today I just pulled the stored pare out of their case to find that the frames had broken in two different places and are entirely unusable. I will not be purchasing anything from GlassesUSA in the future. 

I returned my glasses for an exchange because I could not see distance clearly. I sent several emails and called them multiple times asking one question. "were the glasses made correctly or is the prescription wrong" ? I am absolutely positive they are going to send my original glasses back to me and claim that they remade them. They didn't respond to most of my emails, when they did respond the answer was completely irrelevant to the question I asked. Customer service can not answer questions over the phone. When I call I'm told that a manager is currently unavailable to talk, a manager will return my call the same day. No one has returned my phone calls. The return policy is 100% refund on 1st returns only. If you need to return them a 2nd time you can only get a store credit. My advise to everyone is. Buy your glasses somewhere else. if you buy them from GlassesUSA and need to return them, TAKE THE REFUND! DO NOT EXCHANGE THEM!

I received my replacement glasses after almost one month. I paid extra for the 1.6 Progressive lenses. The replacement glasses are the cheaper Progressive 1.5 lenses. The replacement glasses also do not have the blue light blocking option, I paid extra for that on my original pair. I highly doubt the smudge resist coating is on the new glasses as well. DO NOT BUY YOUR GLASSES FROM GLASSESUSA.COM!

Ironic glasses USA not from USA

OMG - this place has a feel of bait and switch all over it. 
But not before you purchase - they will be very nice to you - yes sir we price-match the frames - no issues. 
Guess what - they dont. Here is the thing - you go for prescription sunglasses, and pay separately for prescription lenses - regardless of original lenses on said sunglasses.  SO say you select model xxx ray-ben, brown, Large, with polarized lenses, all good, now you add prescription lenses(for which you pay separately), ok. Now you go find a competitor with same model xxx ray-ben, brown, Large, with polarized lenses and submit for price-match - guess what, you are SOL. You get an email that your price match is not identical, because you added and paid separately for - prescription lenses. Thats a hell of a scam...
Gets better, before purchasing, I called and asked if they would pricematch original glasses if I add prescription lenses - the answer was - YES. so forget about it - dont even bother with theses scammers. GlassesUSA - what a shame.