GlassesUSA

Ironic glasses USA not from USA

I cancelled my order the next day. After multiple calls to correct my order not showing to be cancelled, nothing was done. We are talking at least 10 calls. They then sent the glasses anyways. They told me to get my refund as requested, I would have to send in what they sent me and wait another 30 days for the process to start all over again. I was offered nothing for the headache or time involved in trying to get my refund... or how much time I spent trying to get them to stop the process on the glasses they were still making. This whole process took about a month. I still have the glasses I didn’t want. I’m just over it.

Thank goodness it doesn't happen very often in life, but you occasionally run across one of those companies that should not exist because they have a horrible company culture and do not get anything right! Glasses USA is one of those companies. They seem to endeavor to find a problem with your order so that they can stop it from going to production. There is a very noticeable amount of infighting between the internal departments, calling each other incompetent idiots in front of customers. In my two experiences with the company (each with an order for two pairs of glasses); they charge your credit card immediately, but lose the order and took nine weeks to fulfill one order and eight weeks to fill the other. The final order, they sent two pairs of sunglasses when one was supposed to be normal glasses with transition lenses; and it was silver instead of gold. (I have never owned a pair of silver glasses in my life.) And if you need warranty service, it took over five phone calls and eleven emails over eight weeks to get their attention! So am I supposed to send the glasses that need replacing and let them lose them and forget all about it? That would be foolish, wouldn't it? My advice, run, don't walk, away from Glasses USA! And they have existed for ten years now? Horrible company that does not deserve to exist because they do not care whatsoever about their customers!

We ordered glasses at Glassesusa.com for my son. We uploaded his prescription but they decided to call the doctor and some how got my prescription instead. It took almost 3 times as long to get the glasses instead of the 10 days they advertise. Once we received them my son instantly realized they where the wrong RX.

We emailed them right away but it took several days before we got a response from customer service. They told us to complete a return request. They told us not to bother to return the glasses as they would not use them. We waited another couple of weeks and no glasses. So we called again and the customer service could not find any record of our previous issue. They also said they could not process the new order without the old set of glasses returned (which is NOT what they said the first time).

I had enough and said I wanted a refund but they then told me it was over 30 days so no refund which is silly. I ended up cutting ties with them and ordering my sons glasses from Frames Direct which we did not have ANY issues with.

Also it would have helped if when you log into your account on Glassesusa.com they would display your order information and tracking info. You need the extra step of needing to know your order number to access it which is just another step. Frames Direct lists your orders on your account without this problem.

Takes forever to get the glasses.
First they shipped me an empty box.
No kidding an empty box. Ok, it wasnt empty, it had a case in it. but no glasses.
Waited 30 minutes on hold to speak with someone who didn't have a clear command of the english language. Couldn't understand a word they said.
Then I went through the chat to see if I could figure out what happened.
They said a mistake was made.
The would have to remake the glasses and it would be another 2 weeks.
Shipping is through USPS and it takes at least a week.
So after a month I may....or may not get the glasses.
Also be aware of the $7.95 glasses case they stick on to your order. 
I didn't even realize it was stuck on my bill.